FAQ - foodpanda




Frequently Asked Questions

Get all your answers here.

General Information

1.

What is foodpanda?

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foodpanda is the most convenient online food ordering site, connecting people with the best restaurants around them. We believe food is a pleasure and food ordering should be fast and definitely a fun experience. 

2.

Why should my restaurant partner with foodpanda?

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Our partners benefit a lot from foodpanda: increased revenue, better profit margins, many new customers, happy existing customers, free marketing, and no additional work for you. The list is long and our partners love us for what we do! 

3.

What kind of restaurants is foodpanda looking for?

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As a delivery concept for quality restaurants we are looking for the best restaurants in the city. We like restaurants of all tastes: Chinese, Korean, Indian, Italian, French, Spanish, Japanese, American, Middle Eastern, South African, South American, Vegan/Vegetarian and many more.

CRC Related

1.

Is foodpanda applying CRC based on food quality? 

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CRC is applied purely on orders that are cancelled by the vendors from the tablet. The cancellation reasons are as follows, (but not limited to)

 

  1. Item Unavailable.
  2. Restaurant Closed
  3. Restaurant too busy.
  4. Restaurant not reachable.
2.

Is foodpanda applying CRC for home chefs?

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If a vendor’s cancellation within a specified timeframe (In CRC’s case, bi-weekly Saturday to Friday) is less than 2% of the overall orders received in that timeframe then no CRC will be applied.

3.

Will CRC be applied if restaurant/tablet is closed? (emergency closure also)

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If your tablet or Godroid App is closed, you will not be receiving any orders and will also not be able to cancel any orders. So, the CRC will not get counted for these instances.

4.

Will CRC be applicable during power cuts?

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Cancellations due to connectivity/network issues will not come under CRC. The easiest way to avoid CRC charges due to “Power Cuts/Battery Charge Loss” is, to ensure your tablet is always charged.

 

In case you having any issue due to charger or tablet, please reach out to the “Help and Support” option in the Godroid app to get more clarification.

5.

Will CRC be applicable if an item is marked unavailable indefinitely?

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For items marked “Unavailable Indefinitely”, no cancellation will be counted. CRC charges will not be applied in such cases.

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